Returns

From Germany:

If you are not satisfied with the articles you ordered or if you need a different size, you can return your purchase to us within 14 days within Germany, free of shipping costs.

Please fill out the enclosed return slip and place it in the package.
Call us at +49 8142-6 69 59 47 or send us an e-mail to service@ninarein.com and we will send you the return label.
Please print out the return label, stick it on the package and send the package back to us.

Returns within Germany are free of shipping costs. We will process your return as soon as we receive it. After the return has been checked, the corresponding amount will be refunded to you - according to the payment method you have chosen.

Returns from other countries:

Please fill out the enclosed return slip and place it in the package.
Returns from other countries are not for free. Please return the package to the address below. Arrange for a registered return so that your parcel can be tracked via a tracking number in the event of loss. Thank you!

NINA REIN, z.H. Julia Ickert
Maistr. 4
82194 Gröbenzell
Germany

We will process your return as soon as we receive it. After we have checked your return, we will refund you the corresponding amount - according to the payment method you have chosen.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail).

You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Example cancellation form

(If you wish to cancel the contract, please complete and return this form).

To
NINA REIN Owner Ickert & Kinast GbR
Wallbergstr. 36
81539 München
service@ninarein.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods:

_______________________________________________

Ordered on ___________________ (*)/received on _______________________(*)

Name of customer(s) ______________________________________

Address of the customer(s)

_________________________________

Datum:________________

Customer´s signature:___________________________________________

(only in case of paper communication)